Privacy Policy

1. Who is responsible for your data

2. Who this policy applies to

This policy applies to people who write to us through the form on valoable.com, and to those who represent a business that uses or wants to use VALOABLE.

If you are a member of a brand's loyalty program, that brand is responsible for your data and VALOABLE processes it on the brand's behalf. In that case, the brand's policy applies and you should contact the brand.

3. What data we collect

Through the form, we collect your first name, last name, company or brand, phone number, email address, website or Instagram if you share it, the site language and whatever you write in your message.

We do not need sensitive data, such as health information, ethnic origin or political opinions. Please do not include it in your message. We also do not knowingly collect data from children or adolescents: this service is intended for businesses.

If an error occurs when you submit the form, we keep what you wrote in a technical cookie for 5 minutes so you do not have to type it again. It is deleted once the form is submitted successfully.

4. How we use it

• To respond to your request and contact you by phone or email.
• To learn about your business and assess whether VALOABLE is a good fit.
• To create and manage the invitation for your organization, if you reach that step.
• To verify your identity if, as an operator, you need to recover access to your account.
• To send you information about VALOABLE related to your request. You can ask us to stop at any time.
• To comply with legal obligations and respond to requests from authorities.

We do not sell your data.

5. Who we share it with

We use technology providers that process your data on our behalf to host the platform, store information and send emails. Some of them may be located, or store information, outside Colombia. We require them to process your data only to provide those services to us and with appropriate security measures.

6. How long we keep it

• If your request does not lead to a business relationship, we delete your data from our database 12 months after the request is closed or after the authorization to create your organization expires. If we never process your request, we delete your data from our database 12 months after receiving it.
• If you become a customer, we keep your data for as long as the relationship lasts and for any additional time required by law.

This database will remain in effect for as long as VALOABLE S.A.S. carries out its activities.

7. Your rights

As the owner of your data, you can:

• Access, update and correct it.
• Request proof of the authorization you gave us.
• Find out how we have used it.
• Revoke your authorization or ask us to delete your data, unless we have a legal or contractual duty to keep it.
• Access it free of charge.
• File complaints with Colombia's Superintendence of Industry and Commerce, after completing the process with us.

8. How to exercise them

The VALOABLE team handles your requests, inquiries and complaints at hello@valoable.com. Include your name, how to contact you and what you are requesting; we may verify your identity before responding.

Inquiries. We respond within 10 business days of receipt. If that is not possible, we will explain why and respond within the following 5 business days.

Complaints. To request a correction, update or deletion, or to report a breach, describe the facts and attach any documents you wish to rely on. If information is missing, we will ask for it within the following 5 days; if you do not send it within 2 months, we will consider the complaint withdrawn. We respond within 15 business days from the day after we receive the complaint. If that is not possible, we will explain why and respond within the following 8 business days.

9. Changes to this policy

If we make substantial changes, we will inform you before applying them. If the purpose for which we use your data changes, we will ask for a new authorization.